The Day We Got the Forklifts Out of the Break Room
A truck would pull in. The driver would find a ticket. Then they’d go looking for a forklift operator. Sometimes they found one quickly. The clock was always running.
ReadSpecific, first-person accounts from 25 years of IT — the problems that didn’t have clean answers and the lessons they left behind.
A truck would pull in. The driver would find a ticket. Then they’d go looking for a forklift operator. Sometimes they found one quickly. The clock was always running.
ReadAT&T replaced the router. The power went out. The router never came back. Three days until a replacement arrived. I wasn’t willing to wait three days.
ReadWhen a defense contractor’s overseas personnel needed reliable file access over VSAT satellite and I couldn’t send a technician, I shipped a pre-configured branch server instead. Here’s what that took.
ReadStraight out of high school, hired by the North Carolina Department of Revenue, handed a 1,300-machine Windows migration. The manual process would have taken years. I built something that didn’t.
ReadA researcher needed iPads to photograph plant samples for an AI workflow. I said no. Then I went and found the solution that gave her exactly what she needed — without leaving the door open.
ReadThree people on his team were already using the vendor’s tool on their own laptops. No IT sign-off. No security review. Nobody had told the ERP the numbers were being touched.
ReadMost IT audits stop at the office door. The equipment running your production line is often the most exposed part of the business — and nobody’s watching it.
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