The Day We Got the Forklifts Out of the Break Room
A truck would pull in. The driver would find a ticket. Then they’d go looking for a forklift operator. Sometimes they found one quickly. The clock was always running.
ReadSpecific, first-person accounts from 25 years of IT — the problems that didn’t have clean answers and the lessons they left behind.
A truck would pull in. The driver would find a ticket. Then they’d go looking for a forklift operator. Sometimes they found one quickly. The clock was always running.
ReadAT&T replaced the router. The power went out. The router never came back. Three days until a replacement arrived. I wasn’t willing to wait three days.
ReadWhen a defense contractor’s overseas personnel needed reliable file access over VSAT satellite and I couldn’t send a technician, I shipped a pre-configured branch server instead. Here’s what that took.
ReadStraight out of high school, hired by the North Carolina Department of Revenue, handed a 1,300-machine Windows migration. The manual process would have taken years. I built something that didn’t.
ReadA researcher needed iPads to photograph plant samples for an AI workflow. I said no. Then I went and found the solution that gave her exactly what she needed — without leaving the door open.
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